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cbaji99 keeps the answers to your most common account and payment questions in one place, so you spend less time searching and more time in the lobby. Whether you need to check a wallet step, find a support route, or sort out an access issue, the sections below cover each topic directly.
Each section in this FAQ addresses one real question — the kind you would search for after logging in and running into something unexpected. We have grouped the answers around account access, wallet and payment steps, support routes, and device behaviour, so you can jump to what you need without reading through topics that do not apply to you. For wallet questions, this page focuses on the two verified payment routes we confirm for Bangladesh: Rocket and Upay. If you deposit through Rocket, the account wallet reflects it once the transfer clears on the Rocket side. Upay works through the same wallet view. The transaction record visible in your signed-in account area is the most reliable place to confirm a completed transfer — more reliable than an email receipt, which can arrive later. If a question you have is not covered here, live chat is the fastest way to get a direct answer. You can open it from any page while you are signed in. For less urgent queries, the on-site support form routes your message to the team and keeps a reference number for follow-up. We update the FAQ when we notice patterns in the questions coming through support, so if your question is not listed yet, it may appear here after we log it a few times.
A few structural facts about what the platform makes available through a single account login, confirmed by the lobby and account screens.
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When this FAQ does not answer your question, these are the routes the platform makes available. Each one is accessible from inside your signed-in account.
Open the chat icon from any page while signed in. The team responds in plain terms — no scripted replies. It is the fastest route for wallet questions, access issues, and anything time-sensitive. Available directly in the browser on both mobile and desktop.
Use the on-site form for questions that do not need an immediate reply. You receive a reference number after submitting, which you can quote if you need to follow up. Useful for account documentation queries or anything requiring a written record.
Your signed-in account area includes a help section that shows current limits, wallet status, and transaction history. Check here first for payment-related questions — the record shown there reflects what the platform has processed on its side.
We base every answer on the actual account flows and payment rails the platform runs, not on generic industry copy.
Payment answers in this FAQ describe only the Rocket and Upay routes we have confirmed as active for Bangladesh. We do not list methods that are not verified on the platform, and we do not invent processing timelines we cannot confirm from the transaction record.
The support channels listed here — live chat and the on-site form — are the ones visible on the site. We do not name hours or response targets we cannot stand behind, so if timing matters, live chat is the route to use rather than relying on a stated estimate.
Steps described in this FAQ follow the actual account screens a signed-in member sees. If a step shown here does not match what you see on your screen, the platform may have updated since the last FAQ revision — live chat can confirm the current flow.
Mobile access guidance here reflects how the account behaves in a mobile browser — the same session you use on desktop, no separate download needed. The wallet, transaction history, and support routes all work the same way across devices.
Both payment routes deposit into the same account wallet. The main difference is which app you use to initiate the transfer and how the reference appears in your transaction record.
Initiated from the Rocket mobile app or USSD. The transfer reference appears in your cbaji99 wallet once it clears. Check the Rocket transaction history in the app to confirm the amount sent matches what appears in your account.
Initiated from the Upay app. Upay transactions follow the same wallet path as Rocket — once confirmed on the Upay side, the amount reflects in your signed-in account area. Keep the Upay transaction ID in case support needs it.
Both methods write to the same wallet view in your account. If a transfer does not appear after a reasonable wait, the first step is to confirm it cleared in the source app, then open live chat with the transaction reference number ready.
Rocket and Upay are the two verified payment rails on cbaji99 for Bangladesh. Access to either method depends on your account status and local eligibility. The wallet section of your account will show which options are active for your account.
These are the account behaviours members ask about most — the things that work the same way regardless of which device you log in from.
Your account session carries across devices. Start a deposit on mobile and the wallet reflects it when you open the same account on desktop. Nothing resets between devices — the lobby state, wallet balance, and transaction history are the same wherever you log in.
Every Rocket and Upay transaction has a record in your account wallet. The history does not expire within a session and is the reference point support uses when you raise a query. Having the transaction ID from your payment app alongside speeds up any follow-up.
Password changes, wallet linking, and account verification steps are all inside the signed-in account area. We do not send unsolicited requests for those details outside that area. If you receive a message asking for login credentials, it did not come from cbaji99.
The full account — lobby, wallet, support — loads in a mobile browser without a separate download. The layout adjusts for the smaller screen, and the support chat icon stays accessible from every page. No app install is needed to reach any account function.
These are the questions that come through support most often. Each answer points to the specific step or screen where you can resolve the issue yourself.
First, confirm in your Rocket app that the transfer completed and the amount left your Rocket balance. If it did, the wallet usually reflects it shortly after. If it has not appeared and the Rocket app shows the transfer as successful, open live chat with the Rocket transaction reference ready.
Yes. Both payment rails deposit into the same wallet, and there is no requirement to use only one. The wallet view in your account shows transactions from both methods in one list. Which method is active for your account depends on your account verification status and local eligibility.
Log in and go to the wallet section of your account. Every completed deposit through Rocket or Upay has a record there, showing the amount, date, and reference. This is the record support checks when you raise a payment query, so it is worth checking there before contacting the team.
Live chat is the fastest route. Open it from the chat icon visible on any page while you are signed in. For written records or non-urgent matters, the on-site support form works well — it generates a reference number you can use to follow up if needed.
Yes. The account, wallet, and support chat all work through a mobile browser without a separate download. Your session carries across devices, so a deposit made on mobile shows in the same wallet when you open the account on desktop. No account function is limited to one device type.
Go to the account settings section after logging in. Password changes and wallet linking are both managed from there. cbaji99 will not ask for your login credentials or payment details through chat or email — any such request outside the signed-in account area did not come from us.